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AIRFARE
BALLOON
SAFARI
FLIGHT SCHEDULES
PHOTOGRAPHY
TIPS
TERMS AND CONDITIONS
AIRFARE
Please see
our Related Links
page.
Current carriers
flying into Nairobi, Kenya: British Air (BA),
KLM (KL), Kenya Air (KQ), SN Brussels (SN), South African Airways
(SA) and Swissair (SR).
KLM is the only carrier that flies into Arusha, Tanzania.

TERMS AND
CONDITIONS
General
Information
Baggage - The following baggage restrictions apply:
- a)
Hand baggage only may be taken to Treetops and The Ark.
Main baggage may be left overnight in storage at the base hotel.
- b) Maximum
weight of 35 lbs. on scheduled flights between Nairobi and game
parks.
- c) Maximum
weight of 35 lbs. on scheduled flights between Arusha and the
Serengeti.
- d) Limited
to one medium size suitcase or duffle bag (preferred) and one
small bag while on the scheduled road safaris.
Child Restrictions
- No children under 7 years of age are accepted at the following
properties: Treetops, The Ark or Mountain Lodge.
Meal Terms - Meals are indicated by:
b = breakfast, l = lunch, d = dinner.
Visas - All passengers are responsible for obtaining their
own visas which are required for both Kenya and Tanzania.
Waiver - A liability waiver will be sent out after the initial
deposit is received. It must be signed and returned
before tour commencement (preferably with the final payment).
Window Seats - All passengers will be guaranteed a window
seat while in the road safari vehicles. Window seats are not
guaranteed on scheduled flights.
Booking
Information and Conditions
In these terms
and conditions: 'Tour' shall mean any or, any combination of the
excursions, hotel accommodation, safaris, camping, beach and trekking
holidays, road and air transfer services and any other services
(as detailed in the price list) which are provided or agreed to
be provided to a tour member. 'Departure Date' shall mean the date
on which the tour member commences the first component of the tour.
'Tour Price' shall mean the total price paid or payable by or on
behalf of the tour member for the tour.
Responsibility
of the Agent
The tours contained
in this brochure have been arranged by the Safari Express Company's
local affiliates (the affiliates referred to hereinafter as the-suppliers).
Tours in Botswana and Zimbabwe are subcontracted to other independent
safari operators. The Suppliers appointed sales and reservation
offices and their agents (referred to hereinafter as the agents)
act only as the agent for the suppliers and shall not in any event
be liable for any negligence, breach of contract, act of omission
on the part of the suppliers, their employees, or other agents.
It shall be the responsibility of all customers including (without
limitation) tour members, tour operators, and travel agents, to
read and familiarize themselves with the terms and conditions of
the suppliers. The agents liability for its own negligence or breach
of contract shall be limited to the tour price, and the agent shall
not in any event be liable for consequential or indirect losses
including, without limitation, losses calculated by reference to
profits, business or goodwill. Nothing in these conditions shall
effect a tour member's statutory rights where these exist in the
agents home country. By embarking upon his/her tour and travel,
the tour member accepts and consents to all risks involved with
such tour and travel whether expected or unexpected. Travel agents
are required to warn travelers of such risks and assist them to
obtain appropriate insurance coverage against them. The retention
of vouchers, reservations or bookings shall constitute a consent
to the above and an agreement by the tour member and his/her agent
(joint and severally) to convey the contents hereto to all members
of the traveling party.
Terms and
Conditions of the Suppliers Prices
The prices
quoted in this price list are based on costs prevailing at the time
of publication and are subject to change without notice.
The price of the ground arrangement includes:
- 1. Hotel/Lodge/Camp
accommodation and meals specified
inclusive of hotel taxes and service.
- 2. Transfers
and game drives where specified and all park entry fees.
- 3. All vehicle
and driver expenses in connection with the detailed itinerary
.
- 4. Any excursions
specified in the itinerary.
The price of
the ground arrangements does not include:
- 1. Tips
for your guides and porters.
- 2. Airport
taxes and service charges.
- 3. Visas,
inoculations and personal insurance.
- 4. Any excursions,
activities or services specified as optional.
- 5. Drinks,
laundry or any other personal expenses.
Payment
A deposit of
25% is payable on firm reservation and the balance is payable not
later than 60 days before the departure date. When bookings
are made less than 60 days prior to the departure date, full payment
is required at the time of booking. A booking is considered
confirmed when an invoice is issued by the agent. If payment is
not received by the agent within the above time scales, the agent
reserves the right on behalf of the suppliers to cancel the tour
which has been booked and retain any deposit received against expenses
incurred in the booking of such tour(s).
Terms of
Cancellation
Over 45 days
before the departure date: Loss of deposit (10% of the tour price);
45-20 days before the departure date: 25% of the tour price; 19-5
days before the departure day: 50% of the tour price; Less
than 5 days before the departure date: 100% of the tour price.
Liability
The suppliers
liability to tour members carried in its own vehicles is governed
by the laws of the country in which the tour takes place.
All claims are subject to the jurisdiction of the courts of the
country in which the cause of action arises. Save where the
suppliers provide their own vehicles for the transportation of tour
members, the suppliers and their agents act only as agents of the
passenger in all matters relating to hotel accommodation, sightseeing,
tours, and transport, whether by aircraft, rail, road, motor coach,
ship, boat, or any other means - and shall not be liable for any
failure to perform, injury, delay, loss, or damage arising from
or in connection with the provision of such hotel accommodation,
sightseeing, tours, and transport save where such failure, injury,
delay, loss, or damage is caused by the negligence of the suppliers.
The supplier's maximum aggregate liability to each tour member for
the negligence of or breach of contract by the suppliers shall not
exceed the tour price. However, nothing in the conditions shall
exclude, restrict, or limit the suppliers legal liability for death
or personal injury resulting from the supplier's negligence and
against which liabilities the suppliers are insured. The suppliers
shall not in any event be liable for any unusual or unforeseeable
event or circumstance beyond their control including (but not limited
to) terrorist activities, social or labor unrest, mechanical or
constructional difficulties, diseases, local laws, war, fire, or
any act of government which results in loss, delay, damage, or injury
to tour members. The suppliers reserve the right to employ
subcontractors to carry out all or any part of the tour and in that
event, the terms of clause relating to the subcontractors liability
shall apply.
Alteration
The suppliers
reserve the right to cancel or alter the whole or any part of any
tour at their sole discretion should circumstance or events make
this necessary in the supplier's reasonable opinion. On such occurrence,
a suitable alternative will be offered and, if appropriate, a proportional
refund will be made. The supplier's liability to tour members for
breach of contract or in the event of services not being provided
as a result of negligence of the suppliers or their staff, is limited
to the actual cost of such services to tour members. Any consequential
or indirect costs resulting therefrom are excluded. The suppliers
will use all reasonable endeavors to provide an alternative arrangement
of equal value, subject to availability.
Insurance
It is a condition
of booking that all tour members must have sufficient and appropriate
travel insurance for the duration of the tour. Such insurance should
fully cover all personal requirements including death, personal
injury, medical expenses, repatriation in the event of accident
or illness, cancellation or curtailment of the tour and loss of,
damage to, or theft of the tour member's personal property.
Complaints
In the unlikely
event that a tour member has a complaint whilst on holiday the complaint
must be brought to the attention of the suppliers local representive/agent
or the hotel/lodge/camp management as soon as possible. It is likely
the tour member's complaint will be satisfactorily resolved there
and then. If, however, this is not the case, and the tour member
wishes to pursue the matter on his/her return from holiday it is
essential the complaint is communicated in writing to the relevant
travel agent within 14 days of his/her return, quoting holiday references,
departure date, and destination. If a tour member is unfortunate
enough to have personal property stolen or sustains injury or any
disruption to his/her arrangements, the matter must be reported
to the local agent/supplier immediately Where necessary the matter
should be reported to the nearest police station, and a police report
should be obtained which can be presented to the tour member's insurance
company if he/she intends to claim on his/her return home.

BALLOON
SAFARI
Behold a new
perspective of the Savannah by adding a Balloon Safari in either
the Masai Mara or the Serengeti. Champagne breakfast on the plains
is included.
A Nile Perch
fishing excursion is also available from the Masai Mara with a flight
to nearby Lake Victoria
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